Job Overview

Job Description

Job Summary:

We are currently seeking experienced Delivery Manager.

Job Requirements:

• Ensure that the team delivers the SMART objectives & KPIs (Productivity, Timeliness, Data Quality) set up for their team and individual member
• Ensure that the team understands the KPI(s) and expectations of their roles  
• Ensure speedy and satisfactory response to customer’s problems  
• Along with the Team Manager, ensure that requisite resources in terms of system / work stations / infrastructure is available   
• Regularly Monitoring achievement of results (Data quality and productivity) and ensuring targets are met through appropriate decision / actions / escalations/troubleshooting   
• Create and submit requisite reports – as per set guidelines in time  
• Meet/Exceed Customer Satisfaction Survey Targets  

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum 12 years of experience  
• Strong analytical and problem-solving skills, excellent communication abilities, and the ability to work in a team environment.

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